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Five Healthcare Contact Center Trends That Are Improving Patient Outcomes While Addressing Rising Costs

Five Healthcare Contact Center Trends That Are Improving Patient Outcomes While Addressing Rising Costs

News May 31, 2023

Just as the healthcare landscape is undergoing constant change, so is the omnichannel contact cen...

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From Human Connections to Healthcare Innovations: With Patients at the Center, Nurses Are Making Even More of a Difference

From Human Connections to Healthcare Innovations: With Patients at the Center, Nurses Are Making Even More of a Difference

News May 30, 2023

My passion for nursing began in North Dakota, where I’ve lived for most of my life, and had the g...

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Happier Patients and More Profitable Practices are Possible! 

Happier Patients and More Profitable Practices are Possible! 

News May 25, 2023

Over 60% of surveyed US healthcare consumers have never heard of Value-Based Care (VBC), but 59% ...

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Value-Based Care Challenges for Providers and Implications for Future Adoption

Value-Based Care Challenges for Providers and Implications for Future Adoption

News May 23, 2023

Providers face significant challenges in adopting value-based care arrangements from payers. ...

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From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today’s Turbulent Climate

From Failing to Fabulous: Establishing A High-Performance Contact Center Culture in Today’s Turbulent Climate

News May 17, 2023

All around the world, healthcare professionals are integral to the physical and economic health o...

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If Value-Based Care is so Good, Why is it So Hard?

If Value-Based Care is so Good, Why is it So Hard?

News May 16, 2023

In my last article, I shared the two primary Value-Based Care (VBC) contracting relationships bet...

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From a Childhood Dream to a Rewarding Career in Nursing: Contributing to Innovation, Access, and Quality Care Delivery at Arkos Health

From a Childhood Dream to a Rewarding Career in Nursing: Contributing to Innovation, Access, and Quality Care Delivery at Arkos Health

News May 11, 2023

Since I was a child, I wanted to become a doctor, and as part of that dream, I pursued a bachelor...

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Two-Sided Risk Models are Still the Exception, Rather Than the Norm

Two-Sided Risk Models are Still the Exception, Rather Than the Norm

News May 3, 2023

Over the past decade, the US Centers for Medicare & Medicaid Services (CMS) has been advocati...

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Celebrating Nurses This May: Our Respect and Admiration for Nurses Runs Deep and Wide

Celebrating Nurses This May: Our Respect and Admiration for Nurses Runs Deep and Wide

News May 1, 2023

As the healthcare industry shifts towards a value-based care model, nurses are playing an increas...

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