Patient Experience Week

Care that feels personal

Receiving care from Arkos Health should be simple, supportive, and personal. It means being heard and supported when it matters most. 

During Patient Experience Week, we honor the real-life moments that shape how we serve our members. These can be big or small, and they help build trust and strong relationships.

Getting help quickly during a stressful situation matters. Regular check-ins and clear communication make things easier to understand. 

The stories below show how Arkos supports members in their daily lives. They reflect our principles of unity, accountability, connection, value, and goodness. These guide what we do every day, and you will see them come to life in each example.

Meet Domingo R

Caring for a loved one at home can feel like a lot, especially when you are doing it by yourself. Domingo was homebound and unable to speak. He needed full-time care. His wife, Berta, managed everything on her own while also facing limited food, finances, and other challenges. 

The Arkos team stepped in to make things easier. They arranged in-home care, along with meals, medical equipment, pharmacy services, and community resources so Berta could continue caring for Domingo at home.

When Domingo had a stroke, the Arkos social work team responded quickly. They stayed on the phone with Berta while calling 911 and continued to be there for her after the emergency. They explained hospice and guided her through the process. The team also assisted with Medicaid, legal questions, and funeral resources. 

Up until the end, Berta was able to care for her husband at home, just as she had hoped. She later shared her deep appreciation for the Arkos team. 

This is what unity looks like at Arkos. It is not just teamwork behind the scenes. It is nurses, care managers, and community resources coming together around one family to form connections. Through this, Berta was never alone.

Meet Jeffery R

Managing your health can feel overwhelming, especially when you are living with multiple conditions. Jeffery needed daily oxygen and used a walker. Even short distances were hard. After attending a “Lunch with the Doctor” event, he took an important step and said, “I need your help.”

The Arkos team jumped right in. They scheduled an in-home visit and connected him with a nurse care manager who worked closely with his doctor. Through regular visits, both in-home and by video, Jeffery began making small changes to improve his health. 

Over time, he grew stronger. He needed less oxygen and no longer used a walker. He later shared, “I have not felt this amazing in years. Thank you for helping me and saving my life.”

This kind of progress takes steady support. At Arkos, accountability means showing up, following through, and not giving up. By staying with Jeffery along the way, the team helped him get stronger and gain back some independence.

Meet James H

Sometimes it starts with a simple conversation. James first connected with an Arkos Health team member at a community fair while looking for help with one need. From the start, James and his wife were warm and welcoming. As time went on, their relationship with their care manager grew. That bond became clear during a home appointment when something unexpected happened.

During that time together, their care manager met James’s chicken, Red. James shared that Red was very friendly and had taken a liking to her. At first, it seemed like a joke, but Red quickly followed her and even hopped into her car. There was laughter, a small mess, and a shared moment that felt easy and real. It was a genuine interaction that went beyond the visit and helped build trust. 

Over time, James felt more comfortable reaching out with other needs.

For James, this connection made it easier to ask questions and stay engaged in his care. At Arkos, it means taking time to listen, build trust, and meet people where they are.

Meet Travis C

Health concerns are not always easy to spot right away. During a scheduled comprehensive health assessment, an Arkos Health nurse practitioner noticed Travis’s blood pressure was high.

Seeing the readings, the nurse practitioner reached out to his primary care provider right away and scheduled a visit for the next day. Travis was able to see his provider and began the care he needed without delay. 

During a follow-up call with the Arkos team, his caregiver shared that his blood pressure was under control and continues to be closely monitored. They also expressed sincere appreciation for the nurse practitioner’s attentiveness and the quick coordination with his provider.

This is how Arkos delivers value for members like Travis. It means getting the right care at the right time by paying attention, acting quickly, and working closely with providers. Through this approach, members get timely follow-up and the support they need.

Meet Jose C

When something feels wrong with your health, it can be hard to know what to do next. During a home visit, an Arkos Health quality coordinator was welcomed cautiously by Jose and his wife. Jose appeared to be in pain and anxious, and it was hard to communicate due to a language barrier. 

Despite this, the coordinator took time to explain the visit and listen with patience. Jose’s blood pressure was very high, and he was urged to seek emergency care. Jose shared that he could not go to the hospital due to personal and family concerns. His next doctor’s appointment was two months away.

Knowing that it was too long to wait, the Arkos team stepped in to help. They scheduled an appointment with his primary doctor within a few days. Jose began receiving the care he needed from both his doctor and Arkos.

Over time, Jose shared that for the first time, he felt truly seen as a person. He also expressed that the care he received meant more to his family than words could express.

Jose’s story shows what goodness looks like at Arkos. It means listening with compassion, taking concerns seriously, and helping people feel seen, respected, and supported.

Across these stories, you can see what it means to receive care at Arkos Health. It is about being present, listening, and responding in ways that matter. From urgent needs to simple, shared moments, each experience helps build trust. Clear communication and regular check-ins help make healthcare feel more personal and easier to understand.  

During Patient Experience Week, we are reminded that thoughtful care can make a lasting difference in our members’ lives. We are grateful to be part of each of their journeys. Every interaction is a chance to make healthcare feel clearer, more supportive, and easier to navigate. That is what we strive for every day.